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Trash Collection

Trash will be collected weekly, on Tuesday.

To help protect our employees, we strongly encourage that ALL HOUSEHOLD TRASH BE PLACED IN BAGS inside the CWD-provided grey 95-gallon trash cart.

Place all trash items out no later than 7:00 am for pickup between 7:00 a.m. and 7:00 p.m. on your service day. Please ensure the trash cart and the recycle cart are separated by at least three feet, and three feet away from obstacles such as mailboxes, cars, fences, gas meters, and drainage ditches. Position the trash cart with the wheels toward the residence.

Recycling Services

Recycling will be collected on Recycle Week A – every other Tuesday.

All RECYCLABLES must be empty, clean, and dry, and placed LOOSELY inside the CWD-provided blue 95-gallon recycle cart. DO NOT BAG RECYCLABLES.

Place all recyclable items out no later than 7:00 a.m. for pickup between 7:00 a.m. and 7:00 p.m. on your service day. Please ensure the recycle cart and trash receptacles are separated by at least three feet, and three feet away from obstacles such as mailboxes, cars, fences, gas meters, and drainage ditches. Please ensure there is a 16-foot clearance above your cart. Position the recycle cart with the wheels toward the residence.

Recycling Guidelines

Residential Recycling Guidelines

Bulk & Brush

Bulky waste and tied and bundled brush will be collected once a month, on the Thursday of the first full week of the month.

You are limited to two cubic yards of bulky waste and tied and bundled brush per collection.

ALL BRUSH MUST BE TIED AND BUNDLED, not to exceed 4′ x 4′ x 2′ and 40 pounds.

Place all bulky waste and tied and bundled brush out no later than 7:00 a.m. on the Thursday of the first full week of the month. NO LOOSE BRUSH WILL BE ACCEPTED.

Bulk Items – Acceptable

  • Toys and Yard Tools Tagged as “Bulk Item”
  • Furniture
  • Bundled Carpet in 4-foot Lengths
  • Fence Panels No Larger than 4′ x 6′
  • Washing Machines, Dryers, Water Heaters and Kitchen Appliances
  • Refrigerators/Freezers (Must be tagged certifying removal of refrigerants)

Bulk Items – Prohibited

  • Single Items Weighing More than 150 lbs.
  • Commercial Construction and Remodeling Debris
  • Household Hazardous Waste
  • Tires, Batteries, and Propane Tanks
  • Loose Debris (Debris must be placed in a box or other container no larger than 2′ x 2′ x 4′ and weigh no more than 50 pounds.)

Important! CWD does not provide pickup for commercial demolition, construction, nor remodeling debris. Household debris must be containerized to be eligible for pickup. The box or other disposable container must be no larger than 2′ x 2′ x 4′ and weigh no more than 50 pounds.

Additional Trash and Bulk Items

Special collection of items that do not fit into the bulk category must be arranged through CWD and are subject to an additional charge for collection. Please call 972.392.9300/Option 2 for a cost estimate.

Brochure

Cypress Creek East Residential Services information is available to browse online or to download.

Billing

CWD will be billing residents quarterly.

Payment Options

Online: Select Pay My Bill and follow the instructions on the Pay My Bill page. Please have the following information on hand:

  • CWD account number
  • Invoice number
  • Total billed amount from the invoice

Mail: Send your payment to CWD in the envelope provided to you in your quarterly bill.

In Person: Bring your check or cash, along with your payment coupon, to the CWD Administration Building at 2010 California Crossing Road, Dallas, TX 75220.

Frequently Asked Questions

Q   How do I get my trash cart replaced if it is damaged or has normal wear and tear? Does it cost anything?
A   Please call CWD at 972.392.9300/Option 2. There is a cost to replace any lost/stolen carts and carts damaged by fire.

Q   How do I get extra trash collected or items that are not in compliance picked up?
A   A CWD Customer Service Representative can assist you. Please call 972.392.9300, Option 2, and request an estimate for a special pickup. Estimates are free.

Q   Who do I call to get an extra trash or recycle cart and what does it cost?
A   Please call CWD Customer Service at 972.392.9300, Option 2, to discuss specifics.