Allen 2017-10-31T21:05:43+00:00

city of allen

In partnership with the City of Allen, CWD provides a comprehensive program for all refuse and recycling needs.

Trash Collection

Trash services are provided weekly.

All trash must be placed in bags inside the 95-gallon trash cart, with the lid completely closed. Trash outside the cart will not be serviced.

Place all trash items out no later than 7:00 am for pickup between 7:00 am and 7:00 pm on your service days. Please ensure the trash cart and the recycle cart are separated by at least three (3) feet, and three (3) feet away from obstacles such as mailboxes, cars, fences, gas meters, and drainage ditches. Please ensure there is a 16-foot clearance above your cart. Position the trash cart with wheels toward the residence.

Carts shall be put away within 24 hours after scheduled pickup. Return them to a sight line within or adjoining the residence or inside a storage area which is located behind the front building line of your residence.

Recycling Services

Recycling services are provided every other week, on the same day as your trash service.

All recyclables must be placed inside the blue 95-gallon recycle cart.

Place all recyclable items out no later than 7:00 am for pickup between 7:00 am and 7:00 pm on your service days. Please ensure the recycle cart and trash cart are separated by at least three (3) feet, and three (3) feet away from obstacles such as mailboxes, cars, fences, gas meters, and drainage ditches. Please ensure there is a 16-foot clearance above your cart. Position the recycle cart with the wheels toward the residence with the lid completely closed.

Recycle Addison

A one-time service to collect flattened and stacked cardboard boxes is provided to new resident move-ins. New residents must call the city (214.509.4500) by noon Friday to make arrangements for this one-time cardboard collection for next-day pickup on Saturday. Wrapping paper (no bubble-wrap or foam) from the boxes may be placed in a large cardboard container and collected during the same-day service.

Recycling Guidelines

Composting Services

Compost services are provided weekly, on the same day as your trash service.

Brick, rock, gravel, concrete, dirt, sod and treated/painted fence panels are not considered yard trimmings and not accepted in the program. These items must be disposed at the 121 Regional Disposal Facility (RDF) for a fee.

Compost items need to be put in biodegradable paper bags, which can be purchased at most local grocery and hardware stores. No plastic bags will be accepted. Bags cannot weigh more than 50 pounds each and should be placed within clear sight of the collection point, but at least 2 feet away from the trash and recycling carts.

  • Place yard trimmings curbside by 7 a.m. on your designated trash collection day.
  • Include bagged grass clippings, bagged leaves, plant materials and small cuttings.
  • Use biodegradable paper lawn bags that can be purchased at local grocery and home improvement stores.
  • City has set a maximum weekly limit of fifteen (15) yard waste bags for residential customers.
  • No plastic bags will be accepted.
  • Tree and brush trimmings must be tied into 4’ x 2’ bundles and secured with biodegradable string, twine or rope for collection
  • City has set a maximum weekly limit of seven (7) bundles. Excess amount may require special scheduling. Restrictions apply. See guidelines under Bulk Yard Trimming and Alternative Disposal Options.
  • Corrugated cardboard boxes need to be empty, flattened, stacked and bound with string, twine or rope.
  • Each bundle or bag must weigh less than 40 pounds.
  • Place within clear sight of your trash cart, no closer than two feet.
  • Yard trimmings do not include dirt, gravel, rock, concrete or sod.

Residents can schedule a once a month service for a large amount of loose brush (not to exceed 3 cubic yards). Call CWD (972.392.9300) by noon on Tuesday for a Wednesday collection.

Missed trash/recycling and bulk item collection should be reported to CWD. To speak to a customer service representative, please call 972.392.9300.

Bulky Waste

Once monthly, each household may place out a maximum of five (5) items for collection (each weighing such that two men can lift).

Place all bulky waste next to your trash receptacle no later than 7:00 am on your designated trash day.

Bulk Items – Acceptable

  • Toys and Yard Tools Tagged as “Bulk Item”
  • Furniture
  • Bundled Carpet in 4-foot Lengths
  • Fence Panels No Larger than 4′ x 6′
  • Washing Machines, Dryers, Water Heaters and Kitchen Appliances
  • Refrigerators/Freezers (Must be tagged certifying removal of refrigerants)

Bulk Items – Prohibited

  • Commercial Construction and Remodeling Debris
  • Household Hazardous Waste
  • Tires, Batteries, and Propane Tanks
  • Loose Debris (Debris must be placed in a box or other container no larger than 2′ x 2′ x 4′ and weigh no more than 50 pounds.)

Additional Trash and Bulk Items

Special collection of items that do not fit into the bulk category must be arranged through CWD and are subject to an additional charge for collection.

Residents must call CWD (972.392.9300) by noon on Friday for a Saturday collection on their scheduled week.

Missed trash/recycling and bulk item collection should be reported to CWD. To speak to a customer service representative, please call 972.392.9300 and select option 2.

Apartments

Allen residents who live in apartment complexes can place their recyclables in special CWD containers located in the parking lot of their complex.

Accepted materials:

  • Dry un-yellowed newspapers (including inserts), phone books, magazines catalogs and junk mail.
  • Corrugated containers that are broken down.
  • Chipboard containers that are broken down. Chipboard or paperboard is used to make tissue boxes, cereal boxes, shoe boxes, etc.
  • Acceptable containers are:
    • Plastic bottles #’s 1 – 5 and #7 (numbers can be found inside chasing arrows on side or bottom of bottles)
    • Flattened aluminum drink cans
    • Tin/steel cans, empty aerosol cans
    • Unbroken glass bottles and jars

The fees for apartment recycling are assessed to the apartment owner/management company, not to the individual apartment unit.

Check out the CWD Apartment Recycling Brochure for more information.

Commercial Services

CWD provides all Commercial Trash and Recycling Services in the City of Allen.

Contact CWD’s representatives to change or set up new service at 972.392.9300, Option 2, or email us at customerservice@cwd.to.

Additional information can be found here.

Service Schedule

Trash services are provided weekly.
Recycling services are provided every other week, on the same day as your trash service.
Compost services are provided weekly, on the same day as your trash service.
Residents can schedule a once a month Loose Brush service for a large amount of loose brush (not to exceed 3 cubic yards).
For Bulk services, residents must call CWD (972.392.9300) by noon on Friday for a Saturday collection on their scheduled week.

Call CWD (972.392.9300) by noon on Tuesday for a Wednesday collection.

If Your Trash Collection Day Is
Loose Brush Collection Day
Monday, then your loose brush collection day will be the…First Wednesday of the month
Tuesday, then your loose brush collection day will be the…Second Wednesday of the month
Wednesday/Thursday, then your loose brush collection day will be the…Third Wednesday of the month
Friday, then your loose brush collection day will be the…Fourth Wednesday of the month
If Your Trash Collection Day IsBulk Trash Pickup day
Monday, then your bulk collection day will be the…First Saturday of the month
Tuesday, then your bulk collection day will be the…Second Saturday of the month
Wednesday/Thursday, then your bulk collection day will be the…Third Saturday of the month
Friday, then your bulk collection day will be the…Fourth Saturday of the month

Brochure

The Allen Trash and Recycling Guidelines are available to browse online or to download.

Frequently Asked Questions

Q   How do I get my trash cart replaced if it is damaged or has normal wear and tear?
A   Please call CWD Customer Service at 972.392.9300, Option 2. Damaged carts, with the exception of those damaged by fire, will be replaced at no cost to you.

Q   I have trash that exceeds the limits. Am I able to get it picked up?
A   Yes! Please call CWD Customer Service at 972.392.9300, Option 2, and request an estimate for a special pickup. Estimates are always free.

Q   Whom do I call to get an additional trash or recycle cart?
A   Please call CWD at 972.392.9300, Option 2, and speak with a Customer Service Representative.

Q   Where can I take my extra trash or bulk to dispose of it myself?
A   Items can be taken to the Custer Road Transfer Station located at 9901 Custer Road, Monday – Saturday 8:00 am – 4:30 pm. The transfer station can be reached at 972.727.6341.

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