Questions & Answers

Q - How do I get my trash cart replaced if it is damaged by the trash or has normal wear and tear? Does it cost anything?
A - Please call CWD at 972.392.9300 opt.2. There is not a cost for replacements unless the damage is caused by fire. If the damaged is caused by fire there is a replacement cost.
 
Q - How do I get extra trash collected or items that are not in compliance picked up?
A - You can call Customer Service and request and estimate for a special pickup, at 972.392.9300 opt 2.
 
Q - Who do I call to get an extra trash or recycle cart and what does it cost?
A - The City of Frisco takes orders for and delivers the extra carts. Please call 972.335.5519, opt. 1.
 
Q - Where can I purchase the brown biodegradable bags for the yard waste program?
A - The bags can be purchased at Lowes, Home Depot and most grocery stores.
 
Q - Where can I take my extra trash or bulk to dispose of it myself?
A - You can take items to the Custer Road Transfer Station located at 9901 Custer Road. It is south of Highway 121, off of Custer. Their phone number is 972.727.6341.
 
Q - Where can I take my paint cans (hazardous waste) with paint still in them?
A - Please call the City of Frisco at 972.335.5519 opt 1 for Customer Service.